Netflow IT Solutions
Based in Johannesburg, Netflow IT Solutions provides managed IT services, specialising in serving the needs of retail and fast food customers nationally.
Retail Support Services
Our Retail Support Services caters to the specific needs of the fast food and retail industries. Our focus is on delivering both on-site and remote assistance. We offer an extensive spectrum of IT-related services to benefit our clients. What sets Netflow apart is our distinctive service offering, allowing us to deploy a skilled field technician to the store. This professional is adept at resolving a comprehensive range of services, eliminating the need to engage multiple vendors.
Our service portfolio spans various offerings, encompassing store remodels, new store setups, comprehensive on-site point of sale support, and holistic front and back of house IT assistance, alongside hardware repairs. As part of our value-added service, we also proactively identify potential issues within the store’s IT infrastructure.
Service offering include the following:
CCTV cameras
Workstations
Slip Printers
Full Store Maintenance
Point of Sale Hardware
New Store Installations
Network Design and Cabling
Self Service Kiosks
Digital Menu Boards
Credit / Debit Card Machines
Back Office IT Equipment
Support Desk Services
Netflow IT Solutions, offers a dedicated Support Desk service tailored for fast food and retail businesses. The Support desk operates hand in hand with our Retail support team and is available 18 hours a day, 7 days a week. The Support desk acts as our first point of contact for our clients and provides 1st, 2nd, and 3rd level support, comprehensively tending to all IT requirements.
Our skilled technicians will resolve issues via telephone or through our remote support tools. In scenarios where our Support Desk technicians are unable to resolve the query, we will either assign the support call to one of our field technicians for an on-site visit or assign the call to the vendor responsible for the hardware or software matter.
Each support call is proactively managed on a daily basis, facilitated by ongoing status updates in collaboration with the assigned provider. Our support workflow is orchestrated through our Help Desk application, ensuring end-user access and continuous email notifications regarding call progress.
Furthermore, we extend 1st level support to address the full spectrum of repair and maintenance needs pertaining to the store’s day-to-day operational equipment.
Service Offering includes the following:
- Comprehensive remote store support
- Point of sale support
- Network platforms
- Pin entry devices – (Credit / Debit cards)
Network Support Services
Netflow IT Solutions offers a comprehensive suite of IT solutions to meet the unique requirements of small and medium-sized businesses. Our commitment to exceptional customer service is the cornerstone of our operations. With a flexible approach, we provide proactive support that not only ensures the seamless functioning of your systems but also presents a cost-effective solution for our clients.
Our dedicated team is well-versed in handling a diverse range of IT challenges, ensuring that your business remains technologically efficient and competitive.
Managed IT Services
Service Level Agreements
Cloud Services
Data and Backup Solutions
UTM / Firewalls
Network Monitoring
Mobile Device Management
LAN / WAN Solutions
On-Site Support
Remote Support
Domain Hosting
Web Hosting
Microsoft 365 Services
Business IT Processors
We're Here To Help!
Office
Ground floor, Block A, 53 Kyalami Boulevard, Kyalami Business Park, Main Rd Kyalami
Email Address
Call Us
(087) 284-5777